1/21/2023 0 Comments Ontime service daphneAlso beware of the shady finance manager and his backend financing rates where he tacks on additional APR on top of what the bank offers.Īdditional Info We ask that reviewers read your private response within 5 days. Contacted VW customer care and got nowhere so we got rid of the vehicle and will never buy another VW ever! My advice is do your research on dealers before you consider buying anything no matter what make or model. Called to speak with general manager/owner, no response. In the presence of another co-worker as well as ours after we were getting back into an unrepaired vehicle, I was called an “xxxxxxx” and watched him use hand gesture of putting a gun to his head! Called to speak with service manager, no response. No offer of courtesy vehicle as he stated the owner doesn’t do courtesy vehicles but rather had us continue to drive an unsafe vehicle. No idea when the part would be in or when the vehicle would be repaired. Took it in for the so-called minor issue only to be told then that it was the electronic steering box, and that they would have to have special permission from VW to order and replace! Total bs as I researched the steering knuckle issues with these vehicles. He insisted that it was just a stabilizer bar end link, I knew better because I have a mechanical and technical background. Purchased new VW Atlas, dangerous steering issues, absolute worst service ever! VW customer care also! Service rep was argumentative and dismissed our safety concerns Atlas, dangerous steering issues, absolute worst service ever! VW customer care also! Service rep was argumentative and dismissed our safety concerns over what has been researched as a serious and dangerous issue with these vehicles.
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